How do I return an item?

• Before returning any merchandise, fill out the form below, email or call our office at 888-331-2195 for an authorization number. Our hours of operation are Monday-Thursday, from 8:00am-5:00pm PST and Friday, from 8:00am-12:00pm PST. This authorization number should be included with your returned merchandise.
 • Returned items must be new and in the original factory packaging.
• All returns must be made within 14 days of delivery.
• A 20% restocking fee will be charged to your account unless merchandise is exchanged for an item of equal or greater value.
• Shipping charges will not be refunded.
• Any earpiece that fits inside the ear is not returnable.

• No returns or exchanges on Special Order Items. This includes, but is not limited to two-way radios, repeaters, quantities of 10 or more on any item, manufacturer only items. If you have any questions, please reach out prior to making your purchase. 
Please ship returns to:
The Earphone Guy, LLC. Returns [Authorization #]
8359 Elk Grove Florin Road
Suite 103-389
Sacramento, CA 95829


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