How do I return an item?

• Before returning any merchandise, fill out the form below, email or call our office at 888-331-2195 for an authorization number. Our hours of operation are Monday-Thursday, from 8:00am-5:00pm PST and Friday, from 8:00am-12:00pm PST. This authorization number should be included with your returned merchandise.

• Returned items must be new and in the original factory packaging.

• All returns must be made within 30 days of delivery.

• A 20% restocking fee will be charged to your account unless merchandise is exchanged for an item of equal or greater value.

• Shipping charges will not be refunded.

• Any earpiece that fits inside the ear is not returnable.

• No returns or exchanges on Special Order Items. This includes, but is not limited to two-way radios, repeaters, quantities of 10 or more on any item, manufacturer only items. If you have any questions, please reach out prior to making your purchase.

Please ship returns to:

The Earphone Guy, LLC. Returns [Authorization #]

8359 Elk Grove Florin Road

Suite 103-389

Sacramento, CA 95829

888-331-2195

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Good product

This is a good product have not had any problems with this

Works great

Works great and a good price.

Great Earpiece, not ear tip

The Earpiece is great and deserves a 5. The eartip provided with the earpiece is not a PCL product and does not fit the 90 degree elbow of the earpiece. The tube diameter of the elbow id more than twice the size of the eartip. I had to cut a portion of the eartip off so it would not slip off the elbow.

Thank you for your rview. The earpieces that are included are provided by PCL. These are pre-packaged. I will reach out via email to see if we can help.

Replacement Acoustic Tube Kit

Easy to use and last long.

Shadow Listen Only Earpiece

Did not receive this item in my shipment. I have left a message regarding the missing item but have not received a call back.

Returns

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